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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AOS restarting automat...
Microsoft Dynamics AX (Archived)

AOS restarting automatically from time to time

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Posted on by ChoiPao 100

Hi,

Ive encountered some problem with regards to the AOS services, i was able to start the aos service and use AX but from time to time its restarting automatically..

Does anyone here have encountered the same problem? and what could be the solution to this?

Thank you.

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I have the same question (0)
  • Mea_ Profile Picture
    Mea_ 60,286 on at

    Hi Chensa Sapalo,

    Do you have any messages in widows event viewer ?

  • ChoiPao Profile Picture
    ChoiPao 100 on at

    Hi Ievgen,

    Here's the error in the event log

    The description for Event ID 180 from source Microsoft Dynamics AX cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Microsoft Dynamics AX Business Connector Session 6.

    RPC exception 1722 in Ping occurred in session 32 ,process: Ax32.exe ,thread: 11904

  • Mea_ Profile Picture
    Mea_ 60,286 on at

    That's the last message before restart ? It does not say anything useful.

  • ChoiPao Profile Picture
    ChoiPao 100 on at

    Yes.. thats the last error message thrown .

  • Martin Dráb Profile Picture
    Martin Dráb 238,086 Most Valuable Professional on at

    It's a message about AX client not being able to reach the AOS; there definitely should be an event about the service crash too. Are you looking on the machine where your AOS server is installed?

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,411 Super User 2025 Season 2 on at

    Hi Chensa,

    You can try to use the Crash and Hang analysis tool available on LCS to be able to find out the cause of the restart. Also monitor if there are sufficient resources. In the past I have seen crashes caused by coding, kernel issue and also not sufficient memory on the AOS server.

    community.dynamics.com/.../crash-and-hang-analysis-on-lcs

  • Community Member Profile Picture
    Community Member on at

    Hi Chensa. Was this environment recently upgraded? If so, I would check all Components (DB, AOS, Client, BC) versions to ensure they match. The event message suggests a possibility is the in-correct version of the BC is trying to communicate with other components and causing this issue.

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