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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Emails took 24hours to...
Customer experience | Sales, Customer Insights,...
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Emails took 24hours to get delivered

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Posted on by Community member 4
Hi all , 
 
I have a very simple journey configured and the segment members were around 5K  which took around 24 hours for all the emails to get delivered 
 Am I missing some thing . 
Is there any way I can export segment members in RTM?
How can I relate data back to Contacts from Segments and see it at the contact whether they have clicked or open the email sent?
Any help will be appreciated .
Journey taking 24 hours is a pressing issue, please help?
 
Seema
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Seema，
    Is the journey start time and time zone set correctly?
    And you can check journey usage limits:
    Throughput:
    --Throughput is defined as the total number of interactions that you can send per unit of time (second/minute/hour).
     
    Moreover, you can contact support or create a ticket for further help.
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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