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Customer experience | Sales, Customer Insights,...

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Emails took 24hours to get delivered

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Hi all ,

I have a very simple journey configured and the segment members were around 5K which took around 24 hours for all the emails to get delivered

Am I missing some thing .

Is there any way I can export segment members in RTM?

How can I relate data back to Contacts from Segments and see it at the contact whether they have clicked or open the email sent?

Any help will be appreciated .

Journey taking 24 hours is a pressing issue, please help?

Seema

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Leah Ju Microsoft Employee on at

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Emails took 24hours to get delivered

Hi Seema，

Is the journey start time and time zone set correctly?

And you can check journey usage limits:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/fair-use-policy

Throughput:

--Throughput is defined as the total number of interactions that you can send per unit of time (second/minute/hour).

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-throughput-guidance

Moreover, you can contact support or create a ticket for further help.

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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