Announcements
No record found.
Hi,
I am trying to make an advanced search to find how many chat sessions we have per month. But are unsure which table reflects one chat conversation seens there are a lot of omnichannel related tables.
I have tried table "conversation" (logical name: msdyn_ocliveworkitem) and table "session" (logical name: msdyn_ocsession) which differ quiet a lot in number.
Background is that we inted to start using power virtual agent which gives 1K Power Virtual Agents sessions/tenant/month and I would like to know if that will be enough.
Thanks in advance!
Hi Johanna98,
You need use table "conversation" (logical name: msdyn_ocliveworkitem)
The Conversation activity type displays information about a conversation request.
The session activity type displays information about a individual session in a conversation request.
View conversation and session forms, and activity types | Microsoft Docs
Thank you so much for your !
So the number of rows in table "conversation" (logical name: msdyn_ocliveworkitem) will be equivalent to the ones counted for Power Virtual Agents sessions/tenant/month?
Yes.
You're right!
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
We are thrilled to have these Champions in our Community!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
11manish 35
Jimmy Passeti 35 Most Valuable Professional
ManoVerse 32 Super User 2026 Season 1
