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Omnichannel - Statistics of how many sessions per month

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Posted on by Community Member

Hi,

I am trying to make an advanced search to find how many chat sessions we have per month. But are unsure which table reflects one chat conversation seens there are a lot of omnichannel related tables.

I have tried table "conversation" (logical name: msdyn_ocliveworkitem) and table "session" (logical name: msdyn_ocsession) which differ quiet a lot in number.

Background is that we inted to start using power virtual agent which gives 1K Power Virtual Agents sessions/tenant/month and I would like to know if that will be enough.

Thanks in advance!

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Community Member on at

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RE: Omnichannel - Statistics of how many sessions per month

Hi Johanna98,

Yes.

You're right!
Community Member on at

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RE: Omnichannel - Statistics of how many sessions per month

Thank you so much for your !

So the number of rows in table "conversation" (logical name: msdyn_ocliveworkitem) will be equivalent to the ones counted for Power Virtual Agents sessions/tenant/month?
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RE: Omnichannel - Statistics of how many sessions per month

Hi Johanna98,

You need use table "conversation" (logical name: msdyn_ocliveworkitem)

Conversation activity type

The Conversation activity type displays information about a conversation request.

Session activity type

The session activity type displays information about a individual session in a conversation request.

View conversation and session forms, and activity types | Microsoft Docs