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Finance | Project Operations, Human Resources, ...
Answered

Customer Auto-Settlement

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Posted on by 2,459

Is it possible to have all invoices for a specific customer account, automatically settled against a GL account?

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  • Suggested answer
    André Arnaud de Calavon Profile Picture
    300,917 Super User 2025 Season 2 on at

    Hi James,

    What is the exact scenario here? Is it an internal customer or do you want to write off some open balances from a bankrupt customer? Or another scenario?

    Based on your scenario, you can use a cash payment method that directly will settle the invoice against a ledger account.

    Or you can use credit management features to create a write-off journal.

  • SU-22040800-0 Profile Picture
    2,459 on at

    Hi Andre

    Yes, it is an internal customer, and I have setup the following:

    pastedimage1586274556567v1.png

    pastedimage1586274574944v2.png

    pastedimage1586274633870v3.png

    pastedimage1586274667054v4.png

    is there anything else that i need to do?

  • Verified answer
    André Arnaud de Calavon Profile Picture
    300,917 Super User 2025 Season 2 on at

    Hi James,

    I was a bit too quick with typing. It is not the payment method, but the Terms of Payment where you can set a cash payment. Then choose the type COD and enable the Cash payment option. If you have this combination, you can select a ledger account in the field Cash. Once you have this terms of payment linked as default at the customer, the invoice will be directly paid to the Cash offset accoutnt.

  • SU-22040800-0 Profile Picture
    2,459 on at

    That worked - thank you Andre

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