News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Customer Service Case ...

Service | Customer Service, Contact Center, Fie...

Unanswered

Customer Service Case ErrorCode: 0x80040265

(0) Share

Report

Report

Posted on by RavenClaw

10

Hi Folks,

Encountering an error when resolving a customer case in D365 with this ErrorCode in the Error Log file. Screenshor below. Trace:

Starting sync workflow 'CUS - Client Portal - Prevent a Case form being sent to Client', Id:xxxxx
Entering ConditionStep1_step: Check if Client Portal Status has information
Entering StopWorkflowStep3_step: Give Error Message and Fail
Sync workflow 'CUS - Client Portal - Prevent a Case form being sent to Client' terminated with error 'This Case is active already on the Merchandise Portal. Please create a new case.'

I already closed the case on the separate Portal.

Appreciate your help here!

All responses Img

All responses (3)

Answers Img

Answers (0)

a33ik 84,323 Most Valuable Professional on at

Like (0)

Report

RE: Customer Service Case ErrorCode: 0x80040265

Hello,

If my reply (or replies) answers your question take a minute and verify the answer. You can do it by clicking "Yes" at the top of the reply (or replies) under the label "Does this answer your question?"
RavenClaw 10 on at

Like (0)

Report

RE: Customer Service Case ErrorCode: 0x80040265

Hey thanks Andrew for responding, figured it our already. :)
a33ik 84,323 Most Valuable Professional on at

Like (1)

Report

RE: Customer Service Case ErrorCode: 0x80040265

Hello,

Can you please find "CUS - Client Portal - Prevent a Case form being sent to Client" workflow and provide the screenshot of it?

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2

Martin Dráb 230,235 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans