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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Customer Service Case ...
Service | Customer Service, Contact Center, Fie...
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Customer Service Case ErrorCode: 0x80040265

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Posted on by RavenClaw 10

Hi Folks,

Encountering an error when resolving a customer case in D365 with this ErrorCode in the Error Log file. Screenshor below. Trace: 

Starting sync workflow 'CUS - Client Portal - Prevent a Case form being sent to Client', Id:xxxxx
Entering ConditionStep1_step: Check if Client Portal Status has information
Entering StopWorkflowStep3_step: Give Error Message and Fail
Sync workflow 'CUS - Client Portal - Prevent a Case form being sent to Client' terminated with error 'This Case is active already on the Merchandise Portal. Please create a new case.'

I already closed the case on the separate Portal. 

Appreciate your help here!

I have the same question (0)
  • a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: Customer Service Case ErrorCode: 0x80040265

    Hello,

    Can you please find "CUS - Client Portal - Prevent a Case form being sent to Client" workflow and provide the screenshot of it?

  • RavenClaw Profile Picture
    RavenClaw 10 on at
    RE: Customer Service Case ErrorCode: 0x80040265

    Hey thanks Andrew for responding, figured it our already. :)

  • a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: Customer Service Case ErrorCode: 0x80040265

    Hello,

    If my reply (or replies) answers your question take a minute and verify the answer. You can do it by clicking "Yes" at the top of the reply (or replies) under the label "Does this answer your question?"

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