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Hi Folks,
Encountering an error when resolving a customer case in D365 with this ErrorCode in the Error Log file. Screenshor below. Trace:
Starting sync workflow 'CUS - Client Portal - Prevent a Case form being sent to Client', Id:xxxxx Entering ConditionStep1_step: Check if Client Portal Status has information Entering StopWorkflowStep3_step: Give Error Message and Fail Sync workflow 'CUS - Client Portal - Prevent a Case form being sent to Client' terminated with error 'This Case is active already on the Merchandise Portal. Please create a new case.'
I already closed the case on the separate Portal.
Appreciate your help here!
Hello,
Can you please find "CUS - Client Portal - Prevent a Case form being sent to Client" workflow and provide the screenshot of it?
Hey thanks Andrew for responding, figured it our already. :)
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