Skip to main content

Notifications

Announcements

Join us in the Community for an AMA: December 12th Register Today
News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CRM SMS integration is...
Customer experience | Sales, Customer Insights,...
Unanswered

CRM SMS integration issue.

(0) ShareShare
ReportReport
Posted on by Community member
Hello dear community,

I have recently integrated the SMS functionality into the CRM, specifically for sales and DFM. However, I've noticed that the SMS icon is not appearing on the contact form, particularly in the phone number column. Additionally, I can't seem to find the SMS option in the activities section as it appears for appointments and phone calls.
 
Is there a specific parameter that needs to be activated to enable these features?

On the bright side, I can send SMS from DFM, and it's working perfectly. The only challenge is that I'm unable to send SMS directly from a contact form.

Your assistance in resolving this matter would be greatly appreciated.
Thank you.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join us in the Community for an AMA: December 12th Register Today

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans