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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Error deploying an env...
Microsoft Dynamics AX (Archived)

Error deploying an environment in Lifecycle Services

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Posted on by jamesduffen 215
I am trying to create a virtual machine with an instance of AX2012R3 running on it in azure. I am using Lifecycle services to do this. (http://technet.microsoft.com/EN-US/library/dn741578.aspx - following these instructions) When I come to deploy my environment, I get the message; 'An error has occurred. This error has been logged in our datacentre.' Does anyone know what the cause of this error is, or have a suggestion for a work-around? Thanks

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  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,156 Super User 2025 Season 2 on at

    Hi James,

    Can you indicate if you already linked an azure subscription in LCS? Does this subscription has a spending limit or not?

  • jamesduffen Profile Picture
    jamesduffen 215 on at

    Hi Andre, thanks for the reply.

    I have linked the azure subscription with the management certificate. I assume this has worked, thought I saw no confirmation in LCS. The subscription does not have a spending limit as we are using the 31day free trial.

    Many thanks,

  • John Waters Profile Picture
    John Waters 20 on at

    I get the same error when trying to deploy AX2012R3.  Accounts are linked and no spending limits.  I've tried it several times now.

  • Verified answer
    jamesduffen Profile Picture
    jamesduffen 215 on at

    I have managed to deploy my environment. When asked to specify a region when connecting LCS and Azure, (at the point after downloading the management certificate), specify the region as US (any will do I think, I used central)

    This seemed to work for me. Perhaps due to cloud hosting still being beta?

    hope this helps.  

  • John Waters Profile Picture
    John Waters 20 on at

    Thanks for the reply.  I'm still getting the error.  I tried US East and US South Central.  I'll probably have to get support involved at this point.

    Thanks.

  • Kevin Kidder Profile Picture
    Kevin Kidder on at

    I would suggest entering a support request at  this point if you are still having issues. There have been times where a timeout has occurred while copying the VM images through Azure to your subscription, but if you continue to see this than there is likely something else occurring which we will have to investigate once we get details of your deployment ID or subscription ID through a support request.

    Kevin

  • orichardt Profile Picture
    orichardt 15 on at

    I get the same message when trying to deploy!

  • Toraj Khavari Profile Picture
    Toraj Khavari 390 on at

    I am connected to West US and see the "An error has occurred. This error has been logged in our datacenter" error. July 15 all day and Now July 16 PST AM 2014.

  • Suggested answer
    Kevin Kidder Profile Picture
    Kevin Kidder on at

    Thanks James for providing a possible solution before. Here is some additional information related to this issue:

    We have been investigating this issue, and believe that we have found the root cause of the problem related to new functionality introduced with our July LCS updates. I can reproduce this using a Pre-Sales type of project in LCS, but using a Learn type of project in LCS will work fine for me.

    Please let me know if you experience the error when using a Learn type of project within LCS.

    Kevin

  • John Waters Profile Picture
    John Waters 20 on at

    When I create a project, the only project types I have are Implement, Upgrade, and Maintenance.  I've tried all 3.  Implement and Upgrade give me the error.  Maintenance doesn't let me into the "Cloud powered support (Beta)" selection.  It gives me a message saying "Sorry, the current user does not have permission to access this resource.".  I am the owner of the project.

    John

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