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Marketing Customer Journeys: which is the entity that contains information related to a customer journey?

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Posted on by Community Member Microsoft Employee

Hello,

I need to obtain and handle the information (e.g. processed contacts, exiperd/stopped contacts) that can be seen into tiles of customer journey.

Does anyone know which is the entity where these information is stored?

Thank you in advance.

Best Regards,

Giulio Indennitate

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cloflyMao 25,202 on at

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RE: Marketing Customer Journeys: which is the entity that contains information related to a customer journey?

Hi Giulio,

These information are called interaction data, they are not stored as entity records.

In addition to clicking export button of grid to export them as excel file, currently the only supported way to read them is Power BI.

https://docs.microsoft.com/en-us/dynamics365/marketing/custom-analytics#data-sources-for-custom-analytics

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