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Send an Email to an Employee within a customer journey without Power Automate

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Posted on by NM-26111008-0

Hi,

I want to send an email to an employee within a customer journey. However, within the journey, I can only select the lead as the recipient. Is it possible to implement this without using Power Automate?

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Customer Insights - Journeys

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AK-13120453-0 on at

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Send an Email to an Employee within a customer journey without Power Automate

You can use Contacts, Lead and also Marketing form submission as Triggers.

Do you have any use case? When an email needs to be sent to Employee
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PaulineKolde 624 Super User 2024 Season 2 on at

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Send an Email to an Employee within a customer journey without Power Automate

Hi,

you can only send emails to contacts or leads in journeys. If you want to send it to employees you have two options: Create users also as contacts or leads (and flag them accordingly, but not my favorite solution) or use power automate with a custom trigger that gets triggered within a journey.

Hope this helps!

Pauline

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