Confirmation button is not enable in the line (Sales Order)

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Posted on by SII1MNL

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Hi,

I would like to seek help from you guys because I cannot trace where to activate these buttons in the sales order. only in this record I am having problem. the rest were okay and the two buttons are enabled. Hoping for your fast response. Thank you.

Ivan

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Balasubramanyam 5 on at

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RE: Confirmation button is not enable in the line (Sales Order)

Hi Ivan,

I suggest you to check the below mentioned steps

1. Navigate to USMF > Retail > Common > Retail Channels > Call centers

Check is their any call center available for the legal entity (USMF), if then open the call center and disable enable order completion. Hope now you can able to process the sales order.
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Nishant2408 705 on at

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RE: Confirmation button is not enable in the line (Sales Order)

Is it an empty sales order without any sales lines?

If so confirmation buttons won't get enable until and unless you add some sales lines to the sales order.
Community Member Microsoft Employee on at

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RE: Confirmation button is not enable in the line (Sales Order)

All SO can't confirm or only this one? If only this one, you can check the customer is on hold or not.
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Guy Terry 28,621 Super User 2024 Season 2 on at

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RE: Confirmation button is not enable in the line (Sales Order)

Hi,

I've seen that certain Payment methods (set on the order header) can cause the Confirmation buttons to be greyed-out (e.g. if the Payment method is set to Credit Card).

I've also seen this if you're using AX 2012 R3 and the Call center functionality, and you have enabled 'Order completion'. If this is enabled, you'll see this button:
SII1MNL 1,295 on at

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RE: Confirmation button is not enable in the line (Sales Order)

Also not activated. :(
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Prashant Singh 8,797 on at

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RE: Confirmation button is not enable in the line (Sales Order)

Please check this order is invoiced?? If it is invoiced it will get disable. Of try to refresh the form.
SII1MNL 1,295 on at

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RE: Confirmation button is not enable in the line (Sales Order)

I checked the Parameter under Sales I see there is Order Type and the default setting is in Sales Order.
Prashant Singh 8,797 on at

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RE: Confirmation button is not enable in the line (Sales Order)

Please check the order type. Account receivable parameter and sales order header it self.