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Customer Service forum

How to link en existing email to an existing case within CRM 365

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Posted on by Community Member Microsoft Employee

We have an email in the queue that has only reference to a customer in it's body. We would like to link that email to an existing case within CRM environment.  Is there a way to get this done(without using the Outlook plug-in)?

Your help is greatly appreciated.

Peter

Categories:
Email
Customer Service
  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to link en existing email to an existing case within CRM 365

    Never mind, I found the Regarding field on the form.  Thanks

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