In our organization there can be multiple contacts representing the same person at different accounts, meaning their contact primary email may or may not be the same email address. We are interested in implementing the marketing module but have a couple questions we cannot answer from looking over Microsoft's marketing module documentation.
1. In the situation that 2 contacts have the same primary email address and are part of the same segment that we send an email to, does the marketing module only send the marketing email once or will it send it twice? From this page it sounds like only 1 email will be sent: docs.microsoft.com/.../mkt-settings-default-marketing
2. Based on the scenario in question 1 how are the insights tracked in this scenario? will the insights on how the contact interactions (clicks/open/bounce) with the contact email roll up to both contacts?
Hi,
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Best Regards,
Nya
Hi Paul0302,
Let me clarify my understanding here. Let's say there is a person Mr. X
Scenario-1 : Mr. X can have 2 mail ID based on tagging to 2 different account e.g. X1@email.com & X2@email.com This email will be triggered based on selected contact and email combination.
Scenario-2 : Mr. X & Mr. Y have same email ID i.e. XY@email.com
Option-1 : Email ID's always unique so 2 different person can't have same email ID if that is the case 'recommended approach' is to perform duplicate detection Please refer this link to enable duplicate detection rule : Set up duplicate detection rules to keep your data clean - Power Platform | Microsoft Docs
Option-1 : If don't wish to implement duplicate detection rule then your shared link Set up default settings (Dynamics 365 Marketing) | Microsoft Docs is a work around(not recommended) how to proceed with anomaly by Bypass email deduplication --> Yes it will trigger email 2 times if you want.
Note : This email deduplication helps to avoid spamming of multiple emails.
Second query for Insights depends on first query explanation. Thanks!
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