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Hi,
I have an issue at a customer with Zetadocs Express. When they try to drag and drop an email to the zetadocs factbox, the mail isn't saved in Zetadocs.
We have installed the latest version of Zetadocs (6) and use SharePoint.
any ideas ?
Best Regards,
Tino Compier
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Hi,
I've got one issue while copying emails.
One user can't drag and drop mails from his own mailbox on his PC. But when he does the same from a shared mailbox on the same PC he is able to drag and drop emails.
Best regards,
Tino Compier
Hi David,
Thanks,
This worked for me.
Best Regards,
Tino
Hi Tino,
To resolve this issue, please try re-registering the zetadocsCdo.dll by performing the following steps:
regsvr32 C:\Program Files (x86)\Common Files\Equisys\zetadocsCdo.dll
Note: The zetadocsCdo.dll will be in the ‘Program Files’ folder in 32 bit systems.
A confirmation dialog will appear with a success message, then restart NAV and Outlook applications and try again.
If after doing the above the issue still exists, please confirm that you can drag and drop other file types OK and the Outlook version / Operating System you are using.
Kind Regards,
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