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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to create a hierar...
Service | Customer Service, Contact Center, Fie...
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How to create a hierarchy for the entity "knowledge articles"?

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Posted on by Marvin Reinknecht 100

Dear Team, 

I want to create a hierarchy for "Knowledge Articles". When I want to look at the hierarchy, the error massage (which you can see in Picture 1) pops up. 

I have already turned on the "Hierarchy Modeling" in the Hierarchy Security (Picture 2). 

But I also can't find "Knowledge Articles" at the "Available Entities" 

Another problem is, that there are no "Hierarchy Settings" in the Customization (Picture 3). 

Thank you for your help! 

Do anyone know how to solve this problem? 

Picture 1: 

6710.Picture-1.PNG 

Picture 2: 

 

4073.Picture-2.PNG

Picture 3: 

1512.picture-3.PNG

  • Marvin Reinknecht Profile Picture
    Marvin Reinknecht 100 on at
    RE: How to create a hierarchy for the entity "knowledge articles"?

    Hi,

    thanks for you help!

    I know this diskussion but it can't fix my issue.

  • Bipin D365 Profile Picture
    Bipin D365 28,981 Moderator on at
    RE: How to create a hierarchy for the entity "knowledge articles"?

    Hi,

    Check below link to fix your issue.

    powerusers.microsoft.com/.../549281

    Please mark my answer verified if i were helpful

  • LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at
    RE: How to create a hierarchy for the entity "knowledge articles"?

    Hi Partner,

    I saw that even in custom entities, there should also be "Hierarchy Settings", so it could be by design.

    You could raise an idea to Microsoft about this situation.

    Regards,

    Leo

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