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Sales Insights sequence daily usage flow failing

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Posted on by CU28111156-0

Hi Community,

we are experiencing a weird issue. Suddendly, an email came to my mailbox saying that the flow called 'Sales Insights sequence daily usage flow' is failing.

We did not created anything like this, so I suspect this flow is created by Microsoft. It is calling One 'Perform unbound action' with

{

"actionName": "msdyn_UpdateSequenceDailyUsageMetric"

}

in the body. It is failing with :

"error": {

"code": "0x80040251",

"message": "There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing."

}

Anyone has a clue what this could be ?

I suspect MS Update removed the action in the 'Sequence' solution and forgot about flow or?

Thanks for any hints.

Tomas

Categories:

Dynamics 365 Sales

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Can you confirm once if you have any custom plugins which is present on the given entity?

Because this error typically occurs when a custom plugin or action is triggered within a transaction context, but the context is not properly initialized or maintained.

That means u have multiple plugins or custom code running on same trigger point. If any one of the plugin or custom code fails then it will show this error.

Reference Link for similar issue

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CU28111156-0 17 on at

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Nope, no custom plugins of this kind.

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Is this issue persistent?

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HH-29111444-0 6 on at

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We have exact same situation, except that it started failing a day before (20. November). It has failed since, and we also got the mail.
But otherwise - exact same error, and we haven't changed anything in our environment this month.

I don't have any clue either. Would just share, that You are not alone.

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JV-02120550-0 2 on at

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Experiencing the same issue with a client. Any luck figuring it out so far?

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CU03122319-1 2 on at

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Experiencing this same issue! and it keeps happening. Getting errors in the connection as well.

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jcnickell 13 on at

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I'm adding us as a 'me too'. Our last success was on 11/20. Got an email today that the flow was disabled because it continues to fail.

I was guessing that "msdyn_UpdateSequenceDailyUsageMetric" might show up as a table in Power Apps, but it's not there (at least not any more.

There is a "Sales Insights settings" option within the Sales Hub for our Dynamics 365 which we don't have setup I'm guessing it's connected somehow and that since it stopped for multiple of us on the same day that Microsoft pulled the plug on something. Haven't seen any negative consequences yet so not going to burn any more time on it.

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CU04122103-0 2 on at

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Same issue, flow was deactivated today automatically by powerautmate. I don´t know what it will affect.

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LR-16080836-0 2 on at

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Same issue here, the flow was deactivated this morning by Power Automate, I have searched for a solution but can't find it.

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Alexander PixelZ 80 on at

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Same here.

The flow was active again this morning, so MS did some fixing?

See https://learn.microsoft.com/en-us/dynamics365/sales/digital-selling-sales-accelerator#monitor-usage for what the flow is for. No big deal IMHO.

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