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Microsoft Dynamics NAV (Archived)

how to resolve this problem?

Posted on by Microsoft Employee

Hi All,

i have an issue in matrix page i.e if i open in page in laptop it's working fine when i open this page in Monitor error message displayed as "Close the program". 

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: how to resolve this problem?

    I think he got the clue from event log and fixed  it................

  • Suggested answer
    TharangaC Profile Picture
    TharangaC 23,116 on at
    RE: how to resolve this problem?

    One of our client also had the same issue and we manage to sort it out by updating the computer with latest windows updates and upgrading Dynamics NAV to latest CU.

    However before doing that check the NAV with different computer. Does this only happen with a one specific page ?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: how to resolve this problem?

    Is it customized page? If yes, check the proper design / coding.

    Is operating system same in both the machines? Please share the error screen shot here.

  • HILBE Profile Picture
    HILBE 300 on at
    RE: how to resolve this problem?

    I have experienced the exact same issue in dynamics nav 2013. I recommend that you use the latest technical cumulative update of dynamics nav 2013. This will resolve your problem for sure.

  • RockwithNav Profile Picture
    RockwithNav 6,562 on at
    RE: how to resolve this problem?

    Hey Ramesh,

    You need to share the screenshot. There might be some another issue in your Desktop.

    Thanks

    Blog - rockwithnav.wordpress.com

  • Alexander Ermakov Profile Picture
    Alexander Ermakov 28,094 on at
    RE: how to resolve this problem?

    Do you open it in client or in web?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: how to resolve this problem?

    could you pls share the screenshot with event details?

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