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Session Id : NOvVn7WG9KhLpnKbW4vD+f
Customer experience | Sales, Customer Insights,...
Answered

Is there a way to reactivate segments which were de-activated

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Posted on 22 Apr 2022 00:42:21 by 65

Hi folks, Can someone suggest if I can re-activate dynamic segments which got de-activated accidentally? Can I do it in bulk or do I have to do it one by one?

Thanks in advance.

Saad

  • Saad Farooq Profile Picture
    65 on 27 Apr 2022 at 23:56:51
    RE: Is there a way to reactivate segments which were de-activated

    Thanks Steve. I got that. I believe one way is to save the segment as a segment template before de-activating it. This would ensure that we don't have lots of outdated segments (which may be used in future) which count towards the 1,000 active segments limit. Saving the segment as a segment template I believe would not count towards the active segment limit and you may still use the segment contents in future.

    A related query: Can we set rules to automatically de-activate segments (based on time since "Created on" OR based on when was a segment last used in a customer journey)?

  • Verified answer
    Community Member Profile Picture
    on 22 Apr 2022 at 08:53:49
    RE: Is there a way to reactivate segments which were de-activated

    Hi  Saad Farooq,

    Unfortunately, after you deactivate dynamic segments,  it couldn't be  reactivated. Please see this popup when you press deactivate button:

    pastedimage1650617573278v1.png

    So you have to create a new segment.

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