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Hi Team,
Since Wednesday when moving from one schedule board to the next, we get the below error. We do not get this error in Test Enviroment.
We are working with Microsoft and our Implementation Partner but no luck resolving yet.
Has anyone else started to get this error? It can take 5-20 minutes to load the next schedule board.
There has been a few suggestions as to the cause:
Every Friday Microsoft release changes into PROD before they go to Test and something could have been in that to cause the issue. If that was the case I would expect a lot of Users to have the issue.
The URL for PROD is now slightly different to what it was. It now populates with “&forceUCI=1&newWindow=true&” at the end. If this was the issue I would expect a lot of Users to have the issue.
I read someone from 2019 had the issue and the root cause was they had work hours for resources spread across multiple days. We are looking at this and dont have WOrk Hours that spread across multiple days, but Time Offs. We have always had Time Offs do this but reviewing to see if it is causing the issue.
If anyone currently has the issue or has had the issue, appreciate if you let me know.
We have also had some Company Wide Microsoft updates pushed out and reviewing if that is the cause.
Hey Pete.
When a page becomes unresponsive, it usually means that there's a process on the backend that is waiting or retrieving data without updating the front page. This ranges from a query you're doing and is fetching several records (and therefore, the query takes some time) to some script that is processing the data.
You can start by getting some network traces (either using fiddler or using the developer tools from the browser) and check for calls and if one of them is taking too much.
Regards,
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