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"Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

Posted on by 1,023

Hi,

In Dynamics AX 2012, while doing changes in Tools -> options -> Status bar and after i am saving, i am getting error "error in getting sid" and cant save the changes.Although i have given the correct sid in the UserInfo table.

Any help on this issue is highly appreciated.

Thanks,

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    I got the same error "Error in getting sid"  solved by disable/enable in edit users in AX.

  • Krishna Kodidala Profile Picture
    Krishna Kodidala 465 on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    yes it is mistake

  • Krishna Kodidala Profile Picture
    Krishna Kodidala 465 on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    I am trying with other users but none is working.  can i update in SQL database the same table with domain and alias?

    warm regards

    kris

  • HenrikSE Profile Picture
    HenrikSE on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    [quote user="Krishna Kodidala"]

    ---------------------------

    when I update userinfo table with quiery 

    update USERINFO set SID = 'SS-1-5-21-3713439090-2302833719-3392514820-1114', NETWORKDOMAIN = '', NETWORKALIAS = '' where Id = 'Admin'

    the below error is coming

    Login error
    ---------------------------
    Failed to log on to Microsoft Dynamics.

    ---------------------------
    OK 
    ---------------------------

    now admin user is blocked and unable to login

    please help

    [/quote]Do you have any other users with admin rights? If yes, then log in with such an account and try to disable/enable the admin user to fetch the correct SID and domain info.

    You should obviously set your own network domain and alias when running that query, not just a blank query as SrinathS put here as an example. Your admin is now part of the '' domain, with the alias '', which I'm betting is probably wrong :-)

  • Krishna Kodidala Profile Picture
    Krishna Kodidala 465 on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    ---------------------------

    when I update userinfo table with quiery 

    update USERINFO set SID = 'SS-1-5-21-3713439090-2302833719-3392514820-1114', NETWORKDOMAIN = '', NETWORKALIAS = '' where Id = 'Admin'

    the below error is coming

    Login error
    ---------------------------
    Failed to log on to Microsoft Dynamics.

    ---------------------------
    OK 
    ---------------------------

    now admin user is blocked and unable to login

    please help

  • Rik Claeys Profile Picture
    Rik Claeys on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    Same issue, solved by disable/enable in edit users within AX.

  • HenrikSE Profile Picture
    HenrikSE on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    [quote user="Naveed Akbar"]

    I got the same error, but i just disabled and enable the user it released the new SID.

    [/quote]Wow, such an easy fix. Thanks for sharing!

    I've been having an issue when editing a claims based user's networkDomain and/or networkAlias, where the old SID would stop the users from entering Enterprise Portal. This solved it!

  • Suggested answer
    Ariston J. Profile Picture
    Ariston J. on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    Hi,

    1. You need to make sure that User SID is correct, you can see and change individual SID in SQL Server , Open Microsoft Dynamics AX Database and go to SysUserInfo Table and look for SID Column.
    2. Open Microsoft Dynamics AX Client and you need to make sure that User NetworkDomain and NetwokAlias are correct based on your current Domain Controller. Check the UserInfo Table under AOT > System Documentation > Tables > User Info.

    Regards,
    Ariston J.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    Hi,

    This might be a very late reply but will post it for those who are experiencing the same issue until now.

    My scenario is the same as Muhammad Yasir's. When changing values in Tools >> Options, I get an infolog saying "Error in getting SID".  

    (A small observation before arriving to my solution...)

    I am using a laptop and this machine is joined to our office domain. I just noticed that I encounter this error whenever I am at home (out of the domain). 

    (My solution...)

    I tried connecting to our company VPN and was able to change the values in Tools >> Options form.

    Hope this helps...

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "Error in getting sid" error when changing values in Tools -> options -> Status bar in Dynamics AX 2012

    I got the same error, but i just disabled and enable the user it released the new SID.

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