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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Send a Marketing Email...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Send a Marketing Email from a flow and recording it as an activity.

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Posted on by Lee-Martin 515

I've got a request from my end user to send a marketing email from the Opportunity from a Sales process.

I think basically I can achieve this with a flow.

However they also want it recorded as an activity.

Is it possible to create an activity entity for Marketing Email (in isolation from the Marketing Email), and then use that activity entity to send the Marketing Email (again via a Flow)

Would this be able to record the sending of a marketing email in the timeline, with the flow doing the sending?

Thanks
Lee

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  • Suggested answer
    Dario Sapienza Profile Picture
    Dario Sapienza Microsoft Employee on at

    Hi Lee,

    Please keep in mind 2 things:

    • A Marketing email can only be sent via a Marketing Customer Journey
    • A contact can go through the Customer Journey only once

    With that said, there are multiple approach you can follow but my recommendation is to:

    1. Create a Journey starting with a Static Segment > Send an Email > If/Then (condition: Email Sent) > if YES > Custom Channel (create Activity (Email sent))
    2. In order to trigger this journey, you will just need to add the contact to the Static Segment via Segmentation API when the Opportunity is created

    For more info about Segmentation API: Basic operations on segments using API (Dynamics 365 Marketing Developer Guide) | Microsoft Docs) 

    Custom Channel: Extend customer journeys using custom channels (Dynamics 365 Marketing Developer Guide) | Microsoft Docs

    Let me know if there are any questions,

    Dario

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