I've got a request from my end user to send a marketing email from the Opportunity from a Sales process.
I think basically I can achieve this with a flow.
However they also want it recorded as an activity.
Is it possible to create an activity entity for Marketing Email (in isolation from the Marketing Email), and then use that activity entity to send the Marketing Email (again via a Flow)
Would this be able to record the sending of a marketing email in the timeline, with the flow doing the sending?
Thanks
Lee
Hi Lee,
Please keep in mind 2 things:
With that said, there are multiple approach you can follow but my recommendation is to:
For more info about Segmentation API: Basic operations on segments using API (Dynamics 365 Marketing Developer Guide) | Microsoft Docs)
Custom Channel: Extend customer journeys using custom channels (Dynamics 365 Marketing Developer Guide) | Microsoft Docs
Let me know if there are any questions,
Dario
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