To whom it concerns,
I have sent as usual an email newsletter to my subscription list.
This time tho, it showed me more than half of the emails in the list have been labelled blocked due to "unsubscription", but when I look at if they have unsubscribed, there is nothing.
Why would it show me blocked users due to "unsubscription" if none have actually unsubscribed?
Here you see on an individual contact view, insights it says " Unsubscription submitted" equals 0.
But when you go on the customer journey, it says:
I just cannot understand how can half of my list have unsubscribed all at the same time??
Thank you for your help
Hi Ryan,
There is an ongoing issue with Customer journey insights displaying 'Blocked' emails due to 'Contacts unsubscribed'.
In order to review your issue on the environment and confirm, and thereafter provide the required assistance, I would request you to open a Service Request with us.
What is the resolution? Experiencing the same issues recently as well.
@catermina Did you find a solution? Having the same problem here.
Hi Catermina,
This issue needs to be investigated and so it would be really helpful if you could open a Service Request with us to investigate further and provide feedback.
You could open the Service Request via the Power Platform Admin Center (https://admin.powerplatform.microsoft.com). If possible, please provide the following details when you open the Service Request:
-URL of the Subscription list
-URL of the Customer journey
Regards,
Shaina
Hi,
According to insights glossary, unsubscribed data will only generate when a recipient clicked on the subscription center link in an email and then unsubscribed from one or more mailing lists.
https://docs.microsoft.com/en-us/dynamics365/marketing/insights-glossary
Please check whether your contacts are still associated with your marketing lists, if yes, please open a support ticket for investigation.
Regards,
Clofly
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