(UK MTD) A new VAT return electronic message is not created after receiving VAT obligations

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Posted on by Mika Hartio

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HI all,

We are facing the following issue in the production environment: a "New VAT return" electronic message is not created after receiving the obligations.

Because of this, we cannot proceed to "Collect data" and submit the VAT return.

We created a VAT obligations request and this went without issues. The JSON file was attached to the message with the PeriodKey and dates as expected. Period status is open as expected. We tried to import the response by clicking "Import response", and the system shows a message that it was successful. However, "new VAT return" electronic message is not created and the obligation request electronic message is not updated.

The action log is not updated either:

Normally after running this process the result would have looked like this:

Also, as an additional information, there was additional note (not a file) automatically attached to the message stating a HMRC website URL but this message has disappeared from the message automatically (not deleted by us) so I cannot provide a screenshot. We have tried deleting and creating a new obligation request but the same problem persists.

Has anyone had this issue? Any suggestions on how to proceed? Is there any way to manually create a new VAT return electronic message?

Thank you.

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Mika Hartio 105 on at

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I was able to recreate the note mentioned in the original post. I simply tried updating the browser a few times and it appeared after trying to import the response earlier today. I did not execute anything in the D365 to trigger this.

Here it is:

I find it likely that this note will disappear on it's own soon as well.

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Julia N 5 on at

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Hi,

Did you find a solution to why it would not create the "New VAT return" message?

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Mika Hartio 105 on at

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Hi Julia,

We were not able to find the exact reason causing the error but re-uploading the full MTD configuration via data management fixed the issue.

If you have a developer that can debug the issue, the matter could be maybe solved faster.

Please try in a test environment first.

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Nataliia Samoilenko 7 on at

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Hello all,

We faced the same issue.
1. We have re-uploaded the full MTD configuration. But it did not help

2. We have tried updating the browser a few times. This did not help as well.

Could you please help?

Have anyone faced the same issue?

Have you been able to find any solution?

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CU07032209-0 4 on at

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Hi @Nataliia Samoilenko,

Were you able to find a fix for this?

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CU07032209-0 4 on at

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Hi @Mika Hartio,

If I reupload the configuration, do I have to complete parameters setup again as well?

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Nataliia Samoilenko 7 on at

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Finally we found the solution for testing.
D365FNO allows to have only one settled period for test env in ER reporting.
If you want to test a different period, you need to remove records
regarding previously settled period in ER reporting messages. This is
applicable for test env.
To remove records you need to allow to delete a record with the status Completed VAT return in the settings.

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udaY-ch 5,133 on at

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Hi

Even after deleting the completed vat return by setting allow delete to Yes still dont allow us to post further posting vat return for a different period.

Thanks

Uday

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