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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / (UK MTD) A new VAT ret...
Finance | Project Operations, Human Resources, ...
Suggested answer

(UK MTD) A new VAT return electronic message is not created after receiving VAT obligations

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Posted on by Mika Hartio 101

HI all,

We are facing the following issue in the production environment: a "New VAT return" electronic message is not created after receiving the obligations.

Because of this, we cannot proceed to "Collect data" and submit the VAT return.

We created a VAT obligations request and this went without issues. The JSON file was attached to the message with the PeriodKey and dates as expected. Period status is open as expected. We tried to import the response by clicking "Import response", and the system shows a message that it was successful. However, "new VAT return" electronic message is not created and the obligation request electronic message is not updated.

pastedimage1627696051466v1.png

The action log is not updated either:

pastedimage1627696424141v2.png

Normally after running this process the result would have looked like this:

pastedimage1627696508110v4.png

Also, as an additional information, there was additional note (not a file) automatically attached to the message stating a HMRC website URL but this message has disappeared from the message automatically (not deleted by us) so I cannot provide a screenshot. We have tried deleting and creating a new obligation request but the same problem persists.

Has anyone had this issue? Any suggestions on how to proceed? Is there any way to manually create a new VAT return electronic message?

Thank you.

  • Nataliia Samoilenko Profile Picture
    Nataliia Samoilenko 7 on at
    (UK MTD) A new VAT return electronic message is not created after receiving VAT obligations
    Finally we found the solution for testing.
    D365FNO allows to have only one settled period for test env in ER reporting.
    If you want to test a different period, you need to remove records
    regarding previously settled period in ER reporting messages. This is
    applicable for test env. 
    To remove records  you need to allow to delete a record with the status Completed VAT return in the settings.
  • CU07032209-0 Profile Picture
    CU07032209-0 4 on at
    (UK MTD) A new VAT return electronic message is not created after receiving VAT obligations
     
    If I reupload the configuration, do I have to complete parameters setup again as well?
  • CU07032209-0 Profile Picture
    CU07032209-0 4 on at
    (UK MTD) A new VAT return electronic message is not created after receiving VAT obligations
     
    Were you able to find a fix for this?
  • Nataliia Samoilenko Profile Picture
    Nataliia Samoilenko 7 on at
    (UK MTD) A new VAT return electronic message is not created after receiving VAT obligations
    Hello all,

    We faced the same issue.
    1. We have re-uploaded the full MTD configuration. But it did not help
    2. We have tried updating the browser a few times. This did not help as well.

    Could you please help?

    Have anyone faced the same issue?

    Have you been able to find any solution?
  • Suggested answer
    Mika Hartio Profile Picture
    Mika Hartio 101 on at
    RE: (UK MTD) A new VAT return electronic message is not created after receiving VAT obligations

    Hi Julia,

    We were not able to find the exact reason causing the error but re-uploading the full MTD configuration via data management fixed the issue.

    If you have a developer that can debug the issue, the matter could be maybe solved faster.

    Please try in a test environment first.

  • Julia N Profile Picture
    Julia N 5 on at
    RE: (UK MTD) A new VAT return electronic message is not created after receiving VAT obligations

    Hi,

    Did you find a solution to why it would not create the "New VAT return" message?

  • Mika Hartio Profile Picture
    Mika Hartio 101 on at
    RE: (UK MTD) A new VAT return electronic message is not created after receiving VAT obligations

    I was able to recreate the note mentioned in the original post. I simply tried updating the browser a few times and it appeared after trying to import the response earlier today. I did not execute anything in the D365 to trigger this.

    Here it is:

    pastedimage1627697782670v3.png

    I find it likely that this note will disappear on it's own soon as well.

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