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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to refresh the ...
Customer experience | Sales, Customer Insights,...
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Unable to refresh the form automatically using formContext.data.refresh(true)

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Posted on by Sravani 3
On resolving a case using js, i was unable to refresh the form as soon as the case got resolved using the below syntax
formContext.data.refresh(true);
 
Again hard reload or refresh is required to lock the form as the case is resolved.
 
Any help would be more appreciated.
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  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    When a case is resolved, it is automatically locked to read-only status.
    In my testing, I added a column OnChange event to the Status field on the case entity.
    When the case is resolved, the value of the Status field changes to 1 (Resolved), which then triggers the Column OnChange event and refreshes the page.
    The code is below.
     
    function onload(executionContext){
        const formContext = executionContext.getFormContext();
        let status = formContext.getAttribute("statecode").getValue();
        if(status ===1){
            formContext.data.refresh(true).then(
                function success(res){
                    console.log("success")
                },
                function error(err){
                    console.log(err)
                }
            )
        }
    }
     
     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     
     

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