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Has anyone any recent experience trying to setup the voice channel in Omnichannel? I am following the documentation at https://learn.microsoft.com/en-us/dynamics365/customer-service/voice-channel-install but there is no section for "voice" (see screenshot). I have opened an MS support case about the voice section being missing but progress is very slow.
Voice for my region is in preview and should be GA this month. I also have the voice licence add-on.
Was you able to fix this issue, sine i'm facing the same
Yes, Microsoft Support eventually fixed the issue for our tenant.
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James White 21
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