161
Has anyone any recent experience trying to setup the voice channel in Omnichannel? I am following the documentation at https://learn.microsoft.com/en-us/dynamics365/customer-service/voice-channel-install but there is no section for "voice" (see screenshot). I have opened an MS support case about the voice section being missing but progress is very slow.
Voice for my region is in preview and should be GA this month. I also have the voice licence add-on.
Was you able to fix this issue, sine i'm facing the same
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,214
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (