7
It looks like remote assist is only enabled on IOS and Android
We would like to use it on Windows10 tablets, is there a way to do it ?
If not Is there any plan to extend the functionality to W10
Hello Pascal83
Yes to collaborate with a Remote Assist user, a Microsoft Teams user may only use the Teams application on Windows 10 PC or mobile devices.
We will not be able initiate directly from W10 tablets.
Best regards,
Sumeet_MSFT
Please mark as verified if the answer is helpful.
Thanks for your reply, but in our case we are not using Android or IOS tablets on the field but Windows10 tablets.
So would like to initiate the "Dynamics 365 Remote Assist" call from those W10 tablets.
I would have imagine we could have a "Dynamics 365 Remote Assist " Microsoft Teams application/plugin for this purpose but it does not look to be the case...
Hello Pascal83
If the question is related to Dynamics 365 Remote Assist.
Dynamics 365 Remote Assist mobile is available on ARCore-enabled Android phones or tablets and ARKit-enabled iOS iPhones or iPads.
To collaborate with a Remote Assist user, a Microsoft Teams user may only use the Teams application on Windows 10 PC or mobile devices.
A Windows 10 PC running the Teams PC application can collaborate with Remote Assist on HoloLens, HoloLens 2, or qualifying Android or iOS mobile devices.
docs.microsoft.com/.../requirements
Hope this helps.
Best regards,
Sumeet_MSFT
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
#1
André Arnaud de Cal...
292,516
Super User 2025 Season 1
#2
Martin Dráb
231,430
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
