Dynamics Community Forum Thread Details

Return order process in AX 2012 R3

Hi friends,

Please help me understand, considering the following details, what can be an ideal way to process a return order in AX 2012 R3.

I have raised a sales order for 2 quantities of item number A001 using advanced warehouse management and mobile device management functions from warehouse number WHS001 which is a WMS warehouse set with all the relevant parameters.

I raise a return order to scrap (disposition code 61) one of these items to be returned but as I know that WMS does not work with quarantine, I raised the return order with another warehouse WHS002 which is a non-wms warehouse and has a quarantine warehouse Q-WHS-01 linked. I wish to raise the tax invoice and give credit to the customer from this return sales order.

I now plan to transfer the returned item from the non-wms warehouse WHS002 to wms warehouse WHS001 to scrap the item in the warehouse from where it was initially shipped out (WHS001).

Immediate help and support is much appreciated.

Thank you,

Neeta

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