Hello,
We've migrated past weekend from our CRM 2016 (v8.2) to Dynamics 365.
Now I have some strange issues with the Outlook AddIn. For me, everything is working fine, but I have a few colleagues, that I', not able to get the AddIn running.
After the installation, the AddIn simply does not appear within the menu bar. Neither there is the option to Set regarding or Track in CRM. Its just not there.
When I try to check the Com Add Ins I can see an entry for "Microsoft Dynamics 365" & "Microsoft Dynamics CRM" and they're both active. It also shows in the installed Apps & Features.
I've already checked the Security Roles and the "Dynamics 365 App for Outlook User" is assigned to all of them. Also the mailbox settings are correct set to Dynamics Outlook AddIn.
Funny thing, my test account has the same settings and its working with it. The Outlook versions are all supported and we currently have an exchange server 2013 (On Premise) with CU 23, which is also compatible regarding to Microsoft Documentation.
I'd really appreciate if anyone has a hint what I can check else.
Thank you very much
Best regards,
Maurice
