web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / missing omnichannel vo...
Customer experience | Sales, Customer Insights,...
Unanswered

missing omnichannel voice even after purchasing the license

(0) ShareShare
ReportReport
Posted on by Maha Heiza 25

Dears

  1. I already purchased add-on license "Dynamics 365 Customer Service Digital Messaging and Voice Add-in"
  2. installed Dynamics365 in production environment with Enterprise license used in France region

 

noticed the dynamics365 environment being setup without

"Omnichannel for Customer Service - Telephony" being installed,

 

so channels on the dynamics365 doesn’t contain any voice channels

followed Microsoft documentation but nothing help

anything is missing

 

the trial version was working fine, but it was disabled so purchased license and install it but this doesn’t work as expected

 

Thanks

I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 81 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

#3
#ManoVerse Profile Picture

#ManoVerse 40

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans