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Customer Voice forum

missing omnichannel voice even after purchasing the license

Posted on by 25


  1. I already purchased add-on license "Dynamics 365 Customer Service Digital Messaging and Voice Add-in"
  2. installed Dynamics365 in production environment with Enterprise license used in France region


noticed the dynamics365 environment being setup without

"Omnichannel for Customer Service - Telephony" being installed,


so channels on the dynamics365 doesn’t contain any voice channels

followed Microsoft documentation but nothing help

anything is missing


the trial version was working fine, but it was disabled so purchased license and install it but this doesn’t work as expected



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