Yesterday, I did a reclassification from a client's account to another account of his (payment was put on the wrong one). It shows the unapplied process from the first account, but it doesn't show the reapply to the second. When I type in the reference number I get the following message:
We couldn't figure out what was going on, so we decided to leave it and assumed it was one of those typical Dynamic hiccups that would fix itself over night . However, today we still cannot get it to show up (on either of his accounts)
Also, I continued working on other accounts and applied unapplied payments to two others. The first one appeared to work perfectly fine (although it turns out they didn't release even though they said they did yesterday, so my co-worker did it to make sure it went through). The first application from the second client seemed okay too. Then I went to release the two payments I had applied on his account and I got this message:
It's also showing the $1134.00 control number that goes with the missing payment for the original client, not this one (I forget how much this one was exactly, but it was well under the $1134.00, in the $400s somewhere). So, we're afraid to do anything further with this account, because we don't know what's going on and how it affects everything else.
Help! What went wrong and how do I fix it?
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