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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Not able to access Man...
Microsoft Dynamics AX (Archived)

Not able to access Management Reporter from client

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Posted on by Chandan Sharma 1,115

Hi,

I recently installed Management Reporter 12 on my AX 2012 R3 CU8 enviornment.It is working well on my server.

However when i installed the management reporter using the same AX Setup i am getting the following error 

"Management Reporter

Can't connect to the Management Reporter server. Do you want to specify a different server address?
Yes No "

On clicking yes the connection form is available,on press of test connection button i get the following error.

"Connection attempt failed. There is a version mismatch between the client and the server. Contact your system administrator.

OK "

 

I checked the version on my server the version of MR is 2.1.1200.26.I am using the same AX setup to install the MR on my client.

 

Kindly help me with this issue.Thanks in advance.

*This post is locked for comments

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Not able to access Management Reporter from client

    Hi Chandan,

    I have faced problems in installation using AX setup, May be a bug

    Don't install from the AX 2012 R3 CU8 Slipstream Set up.

    try to download Management Reporter 2012 CU 13 from blogs.msdn.com/.../management-reporter-2012-cu-13-now-available.aspx and install from that set up only Management Reporter 2012 CU 13.

  • Suggested answer
    Faqruddin Profile Picture
    Faqruddin 1,879 on at
    RE: Not able to access Management Reporter from client

    Please let me know which account did you used for management reporter installation in client systems. Install with ax admin account only...

  • Chandan Sharma Profile Picture
    Chandan Sharma 1,115 on at
    RE: Not able to access Management Reporter from client

    The server details are the same if i am trying to access MR from my client installed on server machine.The same credentials are used on the client machine.Also i am trying to use the client from "System Administration" Account.I even tried accessing the client using fully qualified name for the server but still no result.

  • Chandan Sharma Profile Picture
    Chandan Sharma 1,115 on at
    RE: Not able to access Management Reporter from client

    I used the AX  2012 R3 setup to install the MR on both server and client but I am facing the error.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Not able to access Management Reporter from client

    Hello Chandan,

    I faced the same error when i used seperate slip stream management reporter setup to install MR in server and tried AX2012 R3 setup to install MR client.

    Then i used same slipstream setup of MR and installed MR client as well.

    So try using same setup which you used to install MR server to install MR client as well.

  • Suggested answer
    Darsh Profile Picture
    Darsh 615 on at
    RE: Not able to access Management Reporter from client

    There could be issue

    either

    - the server details may not be proper while installing client

    or

    - the user don't have proper roles assigned on AX to access Management reporter. try to assign "Account manager" role to user by which you are accessing MR

  • Suggested answer
    Faqruddin Profile Picture
    Faqruddin 1,879 on at
    RE: Not able to access Management Reporter from client

    I face similar problem for client machine. You must specify exact server address for your management reporter. Check this screenshot below, you will find server address to connect management reporter from client machine to your server....

    df.jpg

    Thanks

    Faqru Shaik

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Not able to access Management Reporter from client

    Hello

    Please recheck your versions;

    There has been released a Quality release for CU12. Maybe they show the same version number but you don't have installed exactly the same release.

    check this link:

    http://blogs.msdn.com/b/axinthefield/archive/2015/04/24/management-reporter-2012-cu12-for-dynamics-ax-2012-is-now-available.aspx

    Btw. Is the URL in the client correct?

    And finally, I suppose to install CU14.

    Regards

    Hans-Peter

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