Dynamics Community Forum Thread Details

Link to queue is broken

Without any publish of a solution over night new emails could not be linked to a specific queue and are marked red.

If I click on the e-mail address it wants me to link it to the queue manually.

The problem also exists, if I create a view with a filter. As I tried:

And this happens if I click on save:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Invalid FetchXml on SavedQuery.Update.Detail: 

  13b60d74-8f70-47ed-87ab-513b2d6dc16a
  -2140991216
  
  Invalid FetchXml on SavedQuery.Update.
  2020-03-26T15:25:15.9962881Z
  false
  
  
    13b60d74-8f70-47ed-87ab-513b2d6dc16a
    -2147220733
    
    The column, fetchxml, has invalid fetch.  Error : Cannot add attribute to of type partylist in a condition
    2020-03-26T15:25:15.9962881Z
    false

I already dis-/enabled all custom plugins we are using and also the CRM owned activity-feeds plugin "AddToQueue".

We also restarted the whole server. But the problem that e-mails are not linked to the queue or the queue cannot be linked persists.

Any ideas?

Build: Microsoft Dynamics 365-Version 1612 (8.2.5.4) (DB 8.2.5.4) lokal

(I know there are updates, but so far everything was stable.)

EDIT: I just realized how bad it really is. The CRM doesn't link any new email to systemusers/queues. The blue email address is a contact.