We are currently using the Assembly Order functionality in Microsoft Dynamics 365 Business Central and have encountered an issue when processing returns through a Sales Credit Memo.
Scenario
An item is sold through a Sales Order and fulfilled using an Assembly Order.
During posting, the system correctly consumes the assembly components and posts the related inventory/G/L entries based on the component items.
When a Sales Credit Memo is created and posted against the shipment/invoice, the system only posts inventory and G/L entries for the assembled item.
The original component items are not returned to inventory, and no reversal entries are created for the consumed assembly components.
Questions
Is this the standard behavior of Business Central for items managed through Assembly Orders?
When processing customer returns for assembled items, is the expected process to manually return the consumed components to inventory?
If so, what is the recommended standard approach:
Item Journal with Positive Adjustment for the components?
Assembly Order reversal/disassembly process?
Any other standard functionality or best practice recommended by Microsoft?
We would appreciate clarification on the standard Business Central design and the recommended process for handling returns of items sold through Assembly Orders while ensuring both inventory quantities and G/L postings are correctly reversed.
Yes, this is standard Business Central behavior. When an item is sold through an Assembly Order, the assembly components are consumed and the system creates inventory for the assembled item. Therefore, when a Sales Credit Memo is posted, Business Central only reverses the sale of the assembled item and returns that assembled item to inventory; it does not automatically reverse the original component consumption or recreate the assembly order consumption entries. The system treats the assembled item as the inventory item that was sold and returned.
Using Item Journals (Positive Adjustments) for components should generally be reserved for inventory corrections rather than as the standard return process because it does not provide the same audit trail or cost flow.
Additionally Undo Assembly Order functionality is also available.
Hope this answer helps you!
If this answer helps you, kindly mark it as verified answer.
Regards,
Mansi Soni
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