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Customer experience | Sales, Customer Insights,...

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Customer Voice Survey Response activity not being created

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Posted on by sailesh shah

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We can send out a Customer voice survey and the Customer voice Survey invite activity is created. But when a customer responses to the Survey (fills in the survey) The Customer voice Survey invite activity is updated and Survey Invite Status = Responed. But what is not happening is a Customer Voice Survey Response activity being created.

So we can't see what the customer filled in the survey.

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chris p84 2 on at

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Hi Sailesh, have you tested it, are you sure they are completing the survey? Reason I ask is we have had a lot of survey statuses show as started/opened when we know they haven't been

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