News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Customer Voice Survey ...

Customer experience | Sales, Customer Insights,...

Unanswered

Customer Voice Survey Response activity not being created

(0) Share

Report

Report

Posted on by sailesh shah

45

We can send out a Customer voice survey and the Customer voice Survey invite activity is created. But when a customer responses to the Survey (fills in the survey) The Customer voice Survey invite activity is updated and Survey Invite Status = Responed. But what is not happening is a Customer Voice Survey Response activity being created.

So we can't see what the customer filled in the survey.

All responses Img

All responses (1)

Answers Img

Answers (0)

chris p84 72 on at

Like (0)

Report

RE: Customer Voice Survey Response activity not being created

Hi Sailesh, have you tested it, are you sure they are completing the survey? Reason I ask is we have had a lot of survey statuses show as started/opened when we know they haven't been

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2

Martin Dráb 230,198 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans

Liquid error: parsing "/forums/thread/details/?threadid=%27nvOpzp;%20AND%201=1%20OR%20(%3C%27%22%3EiKO))," - Too many )'s.