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Customer experience | Sales, Customer Insights,...
Answered

E-Mail tracking on timeline

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Posted on by 49

I track an E-mail in Outlook with the Dynamics 365 Sales Add-in/App.

Sales creates a new activity (E-mail). In the timeline (i think) activities are lined up with the timestamp when the activity was created.

But I want that the timestamp of tracked E-mails is when the E-mail was sent or received.

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  • Verified answer
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    on at

    Hi Maximilian,

    The default form for email in timeline show 'Modified on', you can't edit it.

    pastedimage1637717179993v3.png

    So you need create new email card form or edit existing email card form.

    pastedimage1637717412924v4.png

    You need make the time filed you need in column 2, which will always appears in the bottom-right corner of the timeline record.

    pastedimage1637717488803v5.png

    You can refer following link for more details about timeline control:

    Add and configure the timeline control in Power Apps - Power Apps | Microsoft Docs

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