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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... No email returns after...

Customer experience | Sales, Customer Insights,...

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No email returns after bulk email send

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Posted on by Antoine Humieres

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Hello,

We usually receive a lot of automatic replies (out of office,..) when a bulk mail is sent but with the one of this morning we did not received any, wich is disturbing.

We did not change the sender adress.

Any idea where the issue could be ?

Thanks in advance for your answer,

Antoine

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Yuri ji Microsoft Employee on at

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Hi Antoine,

Please check “Insights” in “Customer Journey” to see if the email was sent successfully.

If not, please refer to the following document to see the reasons for email delivery failure:

Glossary of common insights terms (Dynamics 365 Marketing) | Microsoft Docs

If yes, please check whether the incoming mailbox can receive the mail normally.

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