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Customizing the Knowledge Base page

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What are some of the customizations I can make to the Knowledge Base Page Template?

For example, what code do I need to enter to add a Search field on the page? How do I enter and organize more content on the page?

pastedimage1610393554521v1.png

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    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customizing the Knowledge Base page

    Hi FrankYoka,

    From your screenshot, the Knowledge base-home page just show category of knowledge article, not show knowledge article directly.

    You need go to Settings > Service Management > Categories to create categories, it will show in the page.

    pastedimage1610432688104v1.png

    pastedimage1610432710187v2.png

    And you need associate knowledge article to the category, you can find them under Corresponding category.

     pastedimage1610433047983v7.png

    pastedimage1610433074088v8.png

    And you can search kb article by using global search or search it in support page, not adding searching field in the page, which is not an easy thing.

    pastedimage1610432892064v5.png

    pastedimage1610432993752v6.png  pastedimage1610433130851v10.png

    If you can’t search kb article, you need refer following steps to link CRM Portal to the Knowledge Base.

    https://docs.microsoft.com/en-us/archive/blogs/lystavlen/linking-crm-portal-to-the-knowledge-base-in-crm

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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