Customizing the Knowledge Base page

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Posted on by FrankYoka

What are some of the customizations I can make to the Knowledge Base Page Template?

For example, what code do I need to enter to add a Search field on the page? How do I enter and organize more content on the page?

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Hi FrankYoka,

From your screenshot, the Knowledge base-home page just show category of knowledge article, not show knowledge article directly.

You need go to Settings > Service Management > Categories to create categories, it will show in the page.

And you need associate knowledge article to the category, you can find them under Corresponding category.

And you can search kb article by using global search or search it in support page, not adding searching field in the page, which is not an easy thing.

If you can’t search kb article, you need refer following steps to link CRM Portal to the Knowledge Base.

https://docs.microsoft.com/en-us/archive/blogs/lystavlen/linking-crm-portal-to-the-knowledge-base-in-crm

Regards,

Leah Ju

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