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Customer experience | Sales, Customer Insights,...
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Different content settings for e-mails in the same journey

Posted on by 15

Hi All,

I had the misconception that you can change the content settings on individual e-mail records, but just learned this is only possible on the customer journey and applied to all records.

My question now is: can you use different content settings for e-mails in the same outbound journey in some way?

Thanks!

  • Dsouza_28 Profile Picture
    Dsouza_28 387 on at
    RE: Different content settings for e-mails in the same journey

    Hi Steve,

    So you mean to say, even if the emails have - content settings A and the Customer Journey has content Settings B ;

    the content settings of the Customer Journey will override the individual emails CS?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Different content settings for e-mails in the same journey

    Hi iris.120496,

    Unfortunately, this is not supported. As you say, the content settings is for Customer Journey, not Email. The content setting would be the same  in a customer journey. 

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