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Service | Customer Service, Contact Center, Fie...
Answered

Can't Activate Resource and utilization reports

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Posted on by 51

Hello,

In the documentation it say that I can to see the reports activating the optión in the settings, the prerequisites are:

  • Install or upgrade Field Service
  • Have a User with system administrator or field service administrator security roles.

But I can't find the optión in the settings to activate it.

I have a Field Service Trial which I am the system administrator and have a administrator security role.

My app its Updated:

sc3.png

In the documentation it say I can to activate it in settings > Analytics and insights > settings.

Sc1.jpg

But the "analytics and insights" option doesn't appear in my settings bar:

sc2.png

Any idea how I can to solve this issue, I'm using a Field Service Trial at this time, can it be a problem?

Maybe the functionality is hidden, there some way in I can to activate it.

I only want the resource and utilization reports, not the RSO reports.

Thanks for the help.

  • Verified answer
    Nya Profile Picture
    29,064 on at

    Hi,

    It is recommended to create a ticket to MS for more help in case of the documentation not being updated.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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