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Microsoft Dynamics NAV (Archived)

NAV Service Management - Item service status

Posted on by Microsoft Employee

Hi all,

I have question about filed "Status" on Service Item card.

On MSDN it is only below information, but is there any logic behind each option? Is it only information for user or maybe when I change status, NAV will do something?

(I know that if I indicate customer on item service card then status is "Installed" automatically, but this is only what I discovered) :(

MSDN:

Contains the status of the service item. There are five options: <Blank>, Own Service Item, Installed, Temporarily Installed, and Defective.

FieldDescription

<Blank>

Indicates that no status is specified.

Own Service Item

Indicates that your company owns the service item.

Installed

Indicates that the service item is installed at the customer's site. This option is selected when you create a new service item.

Temporarily Installed

Indicates that the service item is temporarily installed at the customer's site.

Defective

Indicates that the service item is defective. This option is selected when you replace the service item.

I will be gratefull for your help.

Paulina

*This post is locked for comments

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 43,745 on at
    RE: NAV Service Management - Item service status

    It has very little logic to set the installation date when you set status to installation and during replacement setting the status of the items to Defective.

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