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Customer experience | Sales, Customer Insights,...
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Unable to import data using OOB excel import export

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Posted on by 5

I am trying to update and insert data in one of my custom entity using oob export and import. However while doing so, it fails if we use excel as source format, because rowchecksum keeps changing. And .CSV format fails for update and succeeds for insert.
pastedimage1672894934852v1.png This error is received while trying to update records using .csv file. 
And .xlsx file error is because of Rowchecksum this error is received-
pastedimage1672895935985v2.png

I have the same question (0)
  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at
    RE: Unable to import data using OOB excel import export

    Hello Smita B,

    Please refer below article which will help you to resolve your issue.

    carldesouza.com/.../

    Thank you,

    Amit Katariya

  • Smita B Profile Picture
    5 on at
    RE: Unable to import data using OOB excel import export

    Hi Amit Katariya007 ,

    Thank You for the suggestion. Yes we were using the same method to do so for insert records and update, if for small data. But our current data comes in bulk (2K+) records we need to do one time update from .csv/excel file to our custom entity.

  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at
    RE: Unable to import data using OOB excel import export

    Can you share important excel issue.... So that it will help to understand better. 

    Thank you, 

    Amit Katariya

  • Abdul Wahab Profile Picture
    12,119 Moderator on at
    RE: Unable to import data using OOB excel import export

    Hi Smita B,

    Share the details of the error when it is failing to update.

  • Suggested answer
    Yoshika Suzuki Profile Picture
    on at
    RE: Unable to import data using OOB excel import export

    Since the data may have been updated since the data was exported, is it possible to export the latest data, edit the Excel data, and import it?

  • Smita B Profile Picture
    5 on at
    RE: Unable to import data using OOB excel import export

    We tried that as well, but still it doesnot work. Which is why asking the question, if I am missing something here.

    We tried using.csv format, which lets us control the mapping and ignore the rowchecksum and modified on date, but the sheet only works for the new records in the sheet, whereas fails to update, even when primary key is mapped.

  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at
    RE: Unable to import data using OOB excel import export

    Can you check duplicate detection rules for that entity? 

    blog.magnetismsolutions.com/.../dynamics-365-partial-failures-with-excel-online-export-import

  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at
    RE: Unable to import data using OOB excel import export

    Hi Smita B,

    The question is:

    1. Why.csv format?
    2. What error are you experiencing?

    Are you performing the steps in the sequence written below?

    1. From the home screen, you are using the Export to Excel buttonpastedimage1672896982856v1.png
    2. Static Worksheet  pastedimage1672897050017v2.png
    3. Open the downloaded .xlsx file.
    4. Enable editingpastedimage1672897145125v3.png
    5. Update the excel sheet as per the needs.
    6. Save
    7. To reimport. Navigate to Data Management from advanced settingspastedimage1672897230368v4.png
    8. Click on Importspastedimage1672897364664v5.png
    9. Upload the filepastedimage1672897421206v6.png
    10. Click on Next
    11. The next screen should be similar as;pastedimage1672897472218v7.png
    12. Submit.
  • Smita B Profile Picture
    5 on at
    RE: Unable to import data using OOB excel import export

    To answer your question - .csv because its lets you control the mappings.

    And for .xlsx format, yes we have followed the exact format as you have shown.

    Also have tried to get the template from the DataManagement -> Templates for Import as well. But .xlsx format throws error saying every time invalid format, as shown above, and we find, even if no data has been changed, rowchecksum ,even when row modified on remains the same, changes from time to time.

  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at
    RE: Unable to import data using OOB excel import export

    Can you try to check if u have duplicate detection rules on that entity.

    Also try to upload 1 or 2 sample record only then check if issue is persistent.

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