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Microsoft Dynamics AX (Archived)

your microsoft dynamics ax session is no longer valid ax 2012 error while calculating cost on AX 2012

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We are getting your microsoft dynamics ax session is no longer valid, please log off and log on again while calculating cost.

There are series of event in the event viewer at the time of crash. Please find bellow event details

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The description for Event ID 180 from source Microsoft Dynamics AX cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Microsoft Dynamics AX Business Connector Session 15.


RPC exception 3221225477 occurred in session 15 process is Ax32.exe thread is 24592(User: , ClientType: GUI)

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Application: Ax32.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at Microsoft.Dynamics.Kernel.Client.ActionPaneInterop.ClickEventHelper.Clicked(System.Object, System.EventArgs)
at Microsoft.Dynamics.Framework.UI.WinForms.Controls.ActionItem.OnButtonClick()
at Microsoft.Dynamics.Framework.UI.WinForms.Controls.ActionButton.OnMouseUp(System.Windows.Forms.MouseEventArgs)
at System.Windows.Forms.Control.WmMouseUp(System.Windows.Forms.Message ByRef, System.Windows.Forms.MouseButtons, Int32)
at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.OnMessage(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.Control+ControlNativeWindow.WndProc(System.Windows.Forms.Message ByRef)
at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr)
at <Module>._wWinMainCRTStartup()

------------------------------------------------------------------------------------

Faulting application name: Ax32.exe, version: 6.3.2000.3787, time stamp: 0x55c98d35
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f32841
Exception code: 0xc0000005
Fault offset: 0x00015608
Faulting process id: 0x55f0
Faulting application start time: 0x01d31bfb8ab5b245
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 558c8b98-87ef-11e7-80e9-44a8423b1639
Faulting package full name:
Faulting package-relative application ID:

Please help us to debug the issue.

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  • Suggested answer
    Vilmos Kintera Profile Picture
    46,149 on at

    You are way behind with patching up your kernel for all AX components, 6.3.2000.3787 is far away from the latest release:

    blogs.msdn.microsoft.com/.../overview-of-microsoft-dynamics-ax-build-numbers

    Microsoft will ask you to patch everything up before they would proceed with identifying the root cause.

    After applying the hotfix, if you still experience the issue, identify what customizations you have. If this does not reveal the root cause you need to collect a Crash dump, and open a Support Incident with Microsoft, where you may upload the crash and they would do an analysis for you to tell what exception causes the problem.

  • Christian Silva Profile Picture
    707 on at

    Good day Vinod,

    This week I had the same message error but on different process. We solved this issue by doing a full maintance on the environment (Compile through AXBuild, Full CIL and Syncronization). We are using CU12.

    I hope you can solve this problem by doing the same.

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