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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Resend e-mails to cont...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Resend e-mails to contacts with in customer journey

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Posted on by Morten Tingskou

In a customer journey one of the members of the audience had the contact preference set to "Do Not Allow" bulk email. This meant that the e-mail in the customer journey was blocked. 

I then changed the bulk mail contact preference to "Allow" for the contact. 

Will the journey re-send the mail? or would I have to add the contact to the journey again?

kind regards

Morten

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi Morten,

    A contact can only be processed by a customer journey once. 

    Once the Do Not Allow Bulk Email field has been determined, it is a process.

    So you have to create a new customer journey for the contact, or make the journey as a recurring one so that the contact can be processed again.

  • Morten Tingskou Profile Picture
    Morten Tingskou on at

    Thanks Nya,

    Do you know where I can read more about recurring customer journeys?

    Kind regards

    Morten

  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi Morten,

    Please refer to the following section:

    Set up a recurring journey

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