In a customer journey one of the members of the audience had the contact preference set to "Do Not Allow" bulk email. This meant that the e-mail in the customer journey was blocked.
I then changed the bulk mail contact preference to "Allow" for the contact.
Will the journey re-send the mail? or would I have to add the contact to the journey again?
kind regards
Morten
Thanks Nya,
Do you know where I can read more about recurring customer journeys?
Kind regards
Morten
Hi Morten,
A contact can only be processed by a customer journey once.
Once the Do Not Allow Bulk Email field has been determined, it is a process.
So you have to create a new customer journey for the contact, or make the journey as a recurring one so that the contact can be processed again.
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