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Add Phonecall record in CRM 2011 using Rest

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Posted on by Luciano Navomi

How do I add a PhoneCall record with phonecll_activity_parties using Rest Api version /XRMServices/2011/OrganizationData.svc/PhoneCallSet in JavaScript?

Json Object: {
    "Subject": "Sample Phone Call 1",
    "PhoneNumber": "123456789",
    "Description" "This is the description of the sample 1 phonecall"
    "RegardingObjectId":
    {
        "Id": "x0000000-fe50-e411-axxx-000d3a34a0aa",
        "LogicalName": "account",
        "Name": "Zxc_Peterg"
    },
    "ActualDurationMinutes": 10,
    "DirectionCode": true,
    "Phonecall_Activity_Parties": [
        {??? }
    ]
}

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a33ik 84,331 Most Valuable Professional on at

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Hello,

I don't it's doable using that endpoint. You should take a look on SOAP endpoint.

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Luciano Navomi 20 on at

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I'm sorry, let me try to elaborate the question again and more appropriately:

I work with middleware that uses SOAP to create and retrieve records in other entities (Accounts, Contacts and Incidents for example). But I need to create Phonecalls in this same solution (using SOAP) and I don't know how to add the data to the phonecll_activity_parties field because I only found references to how to do it using webapi, but I need to use SOAP.

How can I do this?

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a33ik 84,331 Most Valuable Professional on at

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To get proper soap you can use Soap Logger - carldesouza.com/.../

Here are examples how you can use it - docs.microsoft.com/.../gg594434(v=crm.7)

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cloflyMao 25,210 on at

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Hi Luciano,

You can create the SOAP format request with CRM Rest Builder:

However, I didn't find Phonecall_Activity_Parties field in OOB phone call activity,

would it be a custom field created by yourself?

Regards,

Clofly

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Luciano Navomi 20 on at

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In first, thanks @Andrew Butenko and @cloflyMao

Because I'm not very familiar with nomenclatures, I'll try to simplify so that I can be exact in what I already have and what I need:
Using Postman, I can insert new Phonecalls using:

POST request
URL: <url> /XRMServices/2011/OrganizationData.svc/PhoneCallSet
Authorization: OAuth 2.0 Bearer {{accesstoken}}
Headers:
Content-Type: application / json
Accept: application / json
Body: raw
{
    "Subject": "Sample Phone Call",
    "PhoneNumber": "123456789",
    "Description": "This is the description of the phonecall SOAP",
    "RegardingObjectId":
    {
        "Id": "x0000000-xx40-e911-x000-000d3a00a0xx",
        "LogicalName": "account",
        "Name": "Test_Name"
    },
    "ActualDurationMinutes": 10,
    "DirectionCode": true
}

This request is returning `Status 201 Created` and it's working fine.
What I need is inserting values into the field (One-To-Many Relationships) phonecall_activity_parties (docs.microsoft.com/.../phonecall BKMK_phonecall_activity_parties)

I followed the template presented here community.dynamics.com/.../create-custom-phone-call-entity-through-scripting and succeeded but using Webapi . However, the current solution doesn't run with webapi, so I need help here.

Thanks in advance!

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a33ik 84,331 Most Valuable Professional on at

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Luciano,

You will not be able to insert activity parties using OrganizationData.svc for phonecalls. The only way for you is usage of Organization.svc and I have already provided references to play with it.

Good luck.

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Luciano Navomi 20 on at

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Andrew,

Got it! Thank you very much for the information, again!

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