Customer experience | Sales, Customer Insights,...

Add Phonecall record in CRM 2011 using Rest

(0) Share

Report

Posted on by Luciano Navomi

How do I add a PhoneCall record with phonecll_activity_parties using Rest Api version /XRMServices/2011/OrganizationData.svc/PhoneCallSet in JavaScript?

Json Object: {
    "Subject": "Sample Phone Call 1",
    "PhoneNumber": "123456789",
    "Description" "This is the description of the sample 1 phonecall"
    "RegardingObjectId":
    {
        "Id": "x0000000-fe50-e411-axxx-000d3a34a0aa",
        "LogicalName": "account",
        "Name": "Zxc_Peterg"
    },
    "ActualDurationMinutes": 10,
    "DirectionCode": true,
    "Phonecall_Activity_Parties": [
        {??? }
    ]
}

I have the same question (0)

All responses (7)

Answers (0)

Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

Hello,

I don't it's doable using that endpoint. You should take a look on SOAP endpoint.

Was this reply helpful? Yes No
Luciano Navomi 20 on at

Like (0)

Report

I'm sorry, let me try to elaborate the question again and more appropriately:

I work with middleware that uses SOAP to create and retrieve records in other entities (Accounts, Contacts and Incidents for example). But I need to create Phonecalls in this same solution (using SOAP) and I don't know how to add the data to the phonecll_activity_parties field because I only found references to how to do it using webapi, but I need to use SOAP.

How can I do this?

Was this reply helpful? Yes No
Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

To get proper soap you can use Soap Logger - carldesouza.com/.../

Here are examples how you can use it - docs.microsoft.com/.../gg594434(v=crm.7)

Was this reply helpful? Yes No
cloflyMao 25,210 on at

Like (0)

Report

Hi Luciano,

You can create the SOAP format request with CRM Rest Builder:

However, I didn't find Phonecall_Activity_Parties field in OOB phone call activity,

would it be a custom field created by yourself?

Regards,

Clofly

Was this reply helpful? Yes No
Luciano Navomi 20 on at

Like (0)

Report

In first, thanks @Andrew Butenko and @cloflyMao

Because I'm not very familiar with nomenclatures, I'll try to simplify so that I can be exact in what I already have and what I need:
Using Postman, I can insert new Phonecalls using:

POST request
URL: <url> /XRMServices/2011/OrganizationData.svc/PhoneCallSet
Authorization: OAuth 2.0 Bearer {{accesstoken}}
Headers:
Content-Type: application / json
Accept: application / json
Body: raw
{
    "Subject": "Sample Phone Call",
    "PhoneNumber": "123456789",
    "Description": "This is the description of the phonecall SOAP",
    "RegardingObjectId":
    {
        "Id": "x0000000-xx40-e911-x000-000d3a00a0xx",
        "LogicalName": "account",
        "Name": "Test_Name"
    },
    "ActualDurationMinutes": 10,
    "DirectionCode": true
}

This request is returning `Status 201 Created` and it's working fine.
What I need is inserting values into the field (One-To-Many Relationships) phonecall_activity_parties (docs.microsoft.com/.../phonecall BKMK_phonecall_activity_parties)

I followed the template presented here community.dynamics.com/.../create-custom-phone-call-entity-through-scripting and succeeded but using Webapi . However, the current solution doesn't run with webapi, so I need help here.

Thanks in advance!

Was this reply helpful? Yes No
Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

Luciano,

You will not be able to insert activity parties using OrganizationData.svc for phonecalls. The only way for you is usage of Organization.svc and I have already provided references to play with it.

Good luck.

Was this reply helpful? Yes No
Luciano Navomi 20 on at

Like (0)

Report

Andrew,

Got it! Thank you very much for the information, again!

Was this reply helpful? Yes No