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Dynamics 365 Community / Forums / Field Service forum / Work Order Data import...
Field Service forum

Work Order Data import failed Incident type required

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Posted on by Community Member

Hi I am trying to import data to work order entity and getting error "Incident type is required" for all items in the excel.

I did enter default incident type and still it is giving error. error is below and could you help me how we can disable the incident type

requirement. Any help is much appreciated. 

 

.

[2019-06-03 14:26:46.785] Process:CrmAsyncService |Organization:c5cad4da-a4b0-4304-8bea-cbefe24b5f06 |Thread:   7 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: d6458af5-8da0-45f6-a817-e044e5539e0b | MessageProcessor.Execute ilOffset = 0x22A

>MessageProcessor fail to process message 'Create' for 'msdyn_workorder'.

[2019-06-03 14:26:46.785] Process:CrmAsyncService |Organization:c5cad4da-a4b0-4304-8bea-cbefe24b5f06 |Thread:   7 |Category: Platform.Sdk |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: d6458af5-8da0-45f6-a817-e044e5539e0b | VersionedPluginProxyStepBase.Execute ilOffset = 0x64

>Web Service Plug-in failed in SdkMessageProcessingStepId: {14EF15C1-782E-E911-8103-005056944816}; EntityName: msdyn_workorder; Stage: 30; MessageName: Create; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.

   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)

   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)

   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)

   at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)

   at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)

   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)

Inner Exception: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: An incident type is required.

 

   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.Pipeline.Execute(PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context)

   at Microsoft.Crm.Extensibility.ExtensiblePlatformMessageDispatcher.Execute(PipelineExecutionContext pluginContext)

   at Microsoft.Crm.Extensibility.ExtensiblePlatformMessageDispatcher.CreateWithInvocationSource(BusinessEntity entity, Int32 invocationSource, ExecutionContext context)

   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.Create(IBusinessEntity entity, ExecutionContext context, Boolean createWithPipeline)

Inner Exception: Microsoft.Xrm.Sdk.InvalidPluginExecutionException: An incident type is required.

 

   at FieldOne.PluginCommon.FosPluginBase.HandleException(Exception ex)

   at FieldOne.PluginCommon.FosPluginBase.Execute(IServiceProvider serviceProvider)

   at Microsoft.Dynamics.FieldService.FieldServicePlugin.Execute(IServiceProvider serviceProvider)

   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)

at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)

Inner Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: An incident type is required.

Detail:

<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">

<ActivityId>d6458af5-8da0-45f6-a817-e044e5539e0b</ActivityId>

<ErrorCode>-2147220891</ErrorCode>

<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic">

   <KeyValuePairOfstringanyType>

     <d2p1:key>OperationStatus</d2p1:key>

     <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:int">0</d2p1:value>

   </KeyValuePairOfstringanyType>

   <KeyValuePairOfstringanyType>

     <d2p1:key>SubErrorCode</d2p1:key>

     <d2p1:value xmlns:d4p1="www.w3.org/.../XMLSchema" i:type="d4p1:int">-2146233088</d2p1:value>

   </KeyValuePairOfstringanyType>

</ErrorDetails>

<Message>An incident type is required.

</Message>

<Timestamp>2019-06-03T04:26:46.7700867Z</Timestamp>

<ExceptionRetriable>false</ExceptionRetriable>

<ExceptionSource i:nil="true" />

<InnerFault>

   <ActivityId>d6458af5-8da0-45f6-a817-e044e5539e0b</ActivityId>

   <ErrorCode>-2147220891</ErrorCode>

   <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic">

   <KeyValuePairOfstringanyType>

       <d3p1:key>OperationStatus</d3p1:key>

       <d3p1:value xmlns:d5p1="www.w3.org/.../XMLSchema" i:type="d5p1:int">0</d3p1:value>

     </KeyValuePairOfstringanyType>

     <KeyValuePairOfstringanyType>

        <d3p1:key>SubErrorCode</d3p1:key>

       <d3p1:value xmlns:d5p1="www.w3.org/.../XMLSchema" i:type="d5p1:int">-2146233088</d3p1:value>

     </KeyValuePairOfstringanyType>

   </ErrorDetails>

   <Message>An incident type is required.

</Message>

   <Timestamp>2019-06-03T04:26:46.7700867Z</Timestamp>

   <ExceptionRetriable>false</ExceptionRetriable>

   <ExceptionSource i:nil="true" />

   <InnerFault i:nil="true" />

   <OriginalException i:nil="true" />

   <TraceText i:nil="true" />

</InnerFault>

<OriginalException i:nil="true" />

<TraceText>

[Microsoft.Dynamics.FieldService: Microsoft.Dynamics.FieldService.FieldServicePlugin]

[0c3ea0f9-e395-4901-8665-14b7e823d1b9: Field Service: Create (pre-validate) for msdyn_workorderincident]

FieldServicePlugin: Webresources Returned from server. Count=1

FieldServicePlugin: End:RetrieveXmlWebResourceByName , webresourceSchemaName=msdyn_/LocalizationLibrary/LocalizationXml/localizedString.en_US.xml

FieldServicePlugin: After calling message handler

FieldServicePlugin: PluginLocal.Dispose, Depth: 2

FieldServicePlugin: PluginLocal.Dispose, Depth: 2

FieldServicePlugin:

An incident type is required.

 

 

Microsoft.Xrm.Sdk.InvalidPluginExecutionException: An incident type is required.

 

   at FieldOne.PluginCommon.Operation`1.Execute()

   at FieldOne.PluginCommon.FosPluginBase.ExecutePlugin(ITracingService tracingService, IPluginExecutionContext pluginContext, IOrganizationServiceFactory serviceFactory)

   at Microsoft.Dynamics.FieldService.FieldServicePlugin.ExecutePlugin(ITracingService tracingService, IPluginExecutionContext pluginContext, IOrganizationServiceFactory serviceFactory)

   at FieldOne.PluginCommon.FosPluginBase.Execute(IServiceProvider serviceProvider)

 

 

FieldServicePlugin: PluginLocal.Dispose, Depth: 2

FieldServicePlugin: PluginLocal.Dispose, Depth: 2

</TraceText>

</OrganizationServiceFault>

   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Create(Entity entity, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, Dictionary`2 optionalParameters)

   at Microsoft.Crm.Extensibility.InprocessServiceProxy.CreateCore(Entity entity)

   at Microsoft.Dynamics.FieldService.FieldServicePatchOrganizationService.PatchOrganizationService.Create(Entity entity)

   at Microsoft.Dynamics.FieldService.FieldServiceEventSource.LogOrganizationService.Create(Entity entity)

   at Microsoft.Dynamics.FieldService.PluginCommon.PluginFlagsOrganizationServiceFactory.Service.Create(Entity entity, String[] flags)

   at FieldOne.PluginCommon.IOrganizationServiceExtensions.Create(IOrganizationService service, Entity entity, String[] flags)

   at Microsoft.Dynamics.FieldService.Operations.WorkOrderOperation.ChangePrimaryIncident()

   at Microsoft.Dynamics.FieldService.Operations.WorkOrderOperation.AfterCreateOrUpdate()

   at FieldOne.PluginCommon.EntityOperation`3.HandleMessage(Int32 pluginStage, String messageName)

   at FieldOne.PluginCommon.Operation`1.HandleMessage()

   at FieldOne.PluginCommon.Operation`1.Execute()

   at FieldOne.PluginCommon.FosPluginBase.ExecutePlugin(ITracingService tracingService, IPluginExecutionContext pluginContext, IOrganizationServiceFactory serviceFactory)

   at Microsoft.Dynamics.FieldService.FieldServicePlugin.ExecutePlugin(ITracingService tracingService, IPluginExecutionContext pluginContext, IOrganizationServiceFactory serviceFactory)

   at FieldOne.PluginCommon.FosPluginBase.Execute(IServiceProvider serviceProvider)

.

[2019-06-03 14:26:46.785] Process:CrmAsyncService |Organization:c5cad4da-a4b0-4304-8bea-cbefe24b5f06 |Thread:   7 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: d6458af5-8da0-45f6-a817-e044e5539e0b | MessageProcessor.Execute ilOffset = 0x218

>MessageProcessor fail to process message 'Create' for 'msdyn_workorder'.

[2019-06-03 14:26:46.785] Process:CrmAsyncService |Organization:c5cad4da-a4b0-4304-8bea-cbefe24b5f06 |Thread:   7 |Category: Platform.Import |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 00000000-0000-0000-0000-000000000000 |ActivityId: d6458af5-8da0-45f6-a817-e044e5539e0b | ImportOperationImportFile.SWSCreate ilOffset = 0x208

>Error in Create. ImportDataId {9F25E8BB-B785-E911-812B-005056944816} | Details:

Categories:
Work Order
I have the same question (0)
  • Suggested answer
    moko33 Profile Picture
    moko33 1,788 on at

    Check if the Work Order Type you are you using has the attribute Incident Required set to Yes.

    Also, do you try to import data into the field Primary Incident Customer Asset or Primary Incident Estimated Duration? That would require an Incident Type as well.

  • Community Member Profile Picture
    Community Member on at

    Tried those and still no luck. giving error even though the columns have data accurately.

  • Fannie30 Profile Picture
    Fannie30 2,990 Moderator on at

    Is the error still the same?  Are you able to upload a row from your import to this thread (without any customer sensitive data) for review?  Which version of FS are you on?  

  • Andrew Nevitt Profile Picture
    Andrew Nevitt 10 on at

    Hi Likki, Did you reach a resolution for this issue? I have encountered the same issue on FS version 8.8. I have Primary Incident Type populated in the Excel source file and re-importing Work Orders complains that Incident Type is required. Thanks!

  • Suggested answer
    moko33 Profile Picture
    moko33 1,788 on at

    I just tried to import Work Orders with and without Incident Type.

    Both, fresh import and update of existing Work Orders.

    Also associate an existing Primary Incident to a Work Order.

    Had no issues. Using FS 8.8.5.10.

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