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Performance degradation and slow responsiveness for Australian users?

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Posted on by M Jacquin 85

Hello All,

Our cloud Dynamics 365 CE users are all based across metropolitan and regional areas of NSW, on the southeast coast of Australia. Since Tue 15/12/2020, a small number of home-based users have reported sporadic performance degradation and slow reponsiveness while navigating around and performing some data entry and invoicing tasks in CE.

As background information, the small number of home-based users all have access to 20-55Mbps speeds (download) and do not experience any performance\responsiveness issues accessing other public websites.

Although the health of Dynamics 365 is showing as "Healthy", I would like to know whether anyone also located anywhere in NSW, Australia has also been experiencing sporadic\consistent performance degradation and slow responsiveness while accessing various parts of CE. If you are also experiencing performance degradation and slow responsiveness, could you please let me know which part of NSW (or elsewhere in Australia for that matter) you are based at?

Thank you in advance.

Cheers,

Michael

Categories:
Performance
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    Community Member Profile Picture
    Community Member Microsoft Employee on at
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  • M Jacquin Profile Picture
    M Jacquin 85 on at
    RE: Performance degradation and slow responsiveness for Australian users?

    Hi Daniel,

    Thank you kindly for your response and Merry Christmas to you.

    Being new to D365 and Azure, your post was an eye-opener so I will look into this as a means to gauge the performance and responsiveness of our 2 current instances (Production and Sandbox) vs an "empty" instance.

    Also, I just came across MS Network Connectivity (see docs.microsoft.com/.../office-365-network-mac-perf-overview which we will start exploring as a means of monitoring what's also going on elsewhere.

    Cheers,

    Michael

  • Verified answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    RE: Performance degradation and slow responsiveness for Australian users?

    Hey!

    I'm not sure if this might help. But you can try a few things:

    - Provision a new "empty" instance and compare response times. This might give you an idea related to plugins/workflows that might be affecting your production instance.

    - There are some tools that will allow you to measure connection speed to different Datacenters. www.azurespeed.com/.../Latency and azurespeedtest.azurewebsites.net/ for example.  

    With these two bits of data you can start comparing the performance on your Dynamics environment, as well as start investigating what might be between the standard response time and the one you're getting (Plugins, validations, etc).

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