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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Report on multiple customer entities

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ReportReport
Posted on by 5

We have several customer entities that have related activities such as phone calls, tasks etc.

I have a requirement to be able to run a report showing the ‘description’ for these activities per contact.

I can achieve this per entity using report wizard or using a word template, although I can do this across multiple entities. 

For example a customer might have an complaint, repairs and arrears case and each have their own activities, I want to see all ‘notes’ in each activities for that one customer in 1 report.

Any thoughts on how I achieve this? 

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Miss Lisa M Bee,

    You could create a SSRS report to achieve this.

    My sample is to get all notes that related to a contact and opportunities related to this contact.

    Below is my fetchxml:

    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    

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