PM invoice was voided and incorrect GL account was credited

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Posted on by CU27040940-14

I have a few payables invoices that were voided for the same vendor where the AP GL account was credited and a specific GL account, let say /ABC/, was debited for purchases. However when the invoices were voided, I see that the AP account was debited as expected but another account /DEF/ was credited instead. /DEF/ is actually the default purchases account for the vendor so I am wondering why the system chose to update the default purchases account for the vendor instead of the purchases account that was entered on the invoice when the invoice was voided. Note that all accounts in question are active and the Post Through GL files option is enabled for payables transactions. Any insights as to what I may be doing wrong will be greatly appreciated.

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Microsoft Dynamics GP

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Lisa at AonC.com 1,164 Super User 2026 Season 1 on at

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Are there possibly third-party products that may be impacting the way the void was handled? (Assuming there is no data damage, I don't recall a void voucher that brought in the default account instead of the transaction-specific account(s). I have seen it where there was missing distribution information and the entry was missing account(s).)