Can I issue a negative invoice to offset a mistake?

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Posted on by Juan Simon

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Using D365 PO lite version

Issue: We charged the customer wrong and they already paid it?

Is it possible to issue a negative invoice to off set it? If not, how would you solve this?

Thank you,

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Lucky Dog 670 on at

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Hi Juan

If you want to credit the whole invoice you can use the 'Correct this invoice' button on the invoice header. This creates a copy of the invoice for a negative amount.

For a partial invoice, you can create a Journal of type Entry (correction may also work - i haven't tried). Use transaction type = Unbilled Sales and enter a negative quantity. This creates an Actual which appears in teh unbilled T&M backlog. You can set it to 'ready for invoicing' and create a new (-ve) invoice for this from the contract.

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Juan Simon 1,002 on at

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Thank you!

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Juan Simon 1,002 on at

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Hi, please provide more details on the last step - I am just stuck on the last one unless I missed something along the way:

1) Create a Journal - Type: entry

2) Transaction type: Unbilled sales with a - negative amount

3) That creates an Actual (which I can see under actuals and also under Active Actuals)

4) Go to Unbilled in T&M backlog - Set it as 'ready for invoicing'

5) Create a new invoice with the correct amount from Project Contract (it does not let me create a new invoice because the Order status is Confirmed)

Should I keep a consistency, say if it was T&M and should create the negative and positive just like that or can I use Fixed?

What considerations I should take here?

Thank you

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Lucky Dog 670 on at

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Juan - Hi

re: 5) Create a new invoice with the correct amount from Project Contract (it does not let me create a new invoice because the Order status is Confirmed)

I tried it with a confirmed contract and the invoice got created fine. Perhaps there is another issue preventing you from creating an invoice (eg missing price list) but the contract being confirmed should not interfere.

re: Should I keep a consistency, say if it was T&M and should create the negative and positive just like that or can I use Fixed?

Do you mean adding a new contract line of type Fixed? That wouldn't work once a contract is confirmed. In any case, I think it's best to do an exact reverse of what you want to credit. eg Time, Expenses, Fees. that way the actuals are correct for reporting. ... you know what revenue you invoiced by transaction class

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Juan Simon 1,002 on at

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So, I tried to Add New Contract Line (it doesn't matter if I choose T&M or Fixed), but it gives a BPF error:

Project contract lines can't be create on project contracts with status Confirmed:

Am I doing the last step correctly?

Thank you,

JS

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