Microsoft Forms - Not loading

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Posted on by Sinead

Hi,

I have full access to dynamics 365, I have been using forms for the last while and clicked something that brought me to Microsoft forms pro, but I was already using the fforms pro and seem to have caused an internal issue when I select forms now and it won't load and give me this error Session ID: c96569f9-9f6d-439f-9bfb-677c9990c765, Correlation ID: fcebaee5-2af0-43d9-8782-8f8784809a09

Also see attached, you can see in the top left hand corner it keeps trying to bring me to forms pro not just forms. If i open it from a link, type it or select the app from office 365 homepage it still bring me back there and don't know why?

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Paul_Owen 2,027 on at

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RE: Microsoft Forms - Not loading

What happens when you switch environments as you shouldn't be in the default?

Regards

Paul
LeoAlt 16,331 Moderator on at

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RE: Microsoft Forms - Not loading

Hi partner,

If you don't want to redirect to Form pro, you could go to Office 365 admin center and disable the Form pro for your accunts.

https://docs.microsoft.com/en-us/forms-pro/purchase

Hope it helps.

Best Regards,

Leo