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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Try Conversation intel...
Customer experience | Sales, Customer Insights,...
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Try Conversation intelligence in a trial environment

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Posted on by Ethan.s 33

Hi guys,

How to use the Conversation intelligence in a trial environment?

MS doc says there need a phone system license to make a call from sales hub app, could I get a free trial license of phone system?

If I do not need the real-time transcription, is there a simple way to upload my call(mp3 file) to d365 to get the transcription?

Any answers or web resources are appreciated !

Best Regards

Justin

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  • Ethan.s Profile Picture
    Ethan.s 33 on at
    RE: Try Conversation intelligence in a trial environment

    Hi Nya 

    Thank you for you reply.

    I know I can use get the call process hour by purchasing the Enterprise license. But is MS offering a free way to try the function like all other functions? ...

    It is incomprehensible that MS wants me to pay for a function which I donot understand what it is and how it runs.

    Best Regards

    Justin

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Try Conversation intelligence in a trial environment

    Hi Justin,

    Please refer to the following documentation to know the license and role requirements for the Conversation intelligence.

    Improve seller coaching and sales potential | Microsoft Docs

    If you have a Dynamics 365 Sales Enterprise license, you can install and configure three premium features (Sales accelerator, conversation intelligence, and predictive scoring) with a limited monthly capacity. More information: Digital selling capabilities in Sales Enterprise

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